OmniCenter: Fault Management

OmniCenter® offers comprehensive fault management for small/medium business, as well as enterprise-class organizations. While many management systems attempt simplicity at the cost of flexibility, OmniCenter® delivers both, by going beyond the basic 'ping test.' OmniCenter® offers flexible, in-depth application testing and multiple protocol support while being simple to configure and administer.

Service checks included with OmniCenter® allow intelligent testing of applications to detect issues that elude many management platforms, such as detecting page errors or defacement on web servers (even web servers requiring login), mail server problems, and broken login applications. OmniCenter® offers an extensive suite of test protocols and the modular architecture allows custom application tests to be added easily.

• Embedded root-cause analysis
• Dozens of service check options
• View status by application, category, site, or network map
• Unlimited tiers of automatic escalation
• Automated device and parent discovery

Intelligent Fault Handling

OmniCenter's smart handling of application failure detection allows you to automatically re-test failed services at a user-specified interval to suppress false alarms easily and automatically. Any given service can be tested and retested any number of times before notifications are sent.

Root-cause detection allows for redundant alerts to be automatically suppressed. WAN outages or core router failures don't have to generate alarms for every remote device.

Integrated incident-management allows the creation of complex multi-part conditional alerts (like only alerting if both the primary and backup are down, or suppressing redundant alerts) and easy configuration to consolidate alarms and streamline alerting and escalation.

Automated escalation and re-notification can be configured to send notifications to other parties if alarms are not acknowledged within a user-specified time period. Acknowledgments generate alerts to affected parties, explaining the situation and what is being done to correct it.

Using the Windows Management Interface, services on Windows servers can be automatically restarted based on a detected failure, so recovery can begin before users even detect the problem.

Powerful tools, yet simple to administer

The OmniCenter® web interface allows for secure and easy configurability from anywhere in the enterprise. Intelligent design and default settings allow for minimal administration and quick deployment. OmniCenter® has been used for years in some of the world's largest and most complex environments, and has been specifically designed to allow for easy configuration and management of hundreds or thousands of servers and network devices.

Alerts can be sent in many formats, including email, SMS, SNMP traps, and integration with other management or trouble ticketing systems. OmniCenter's® customizable message formats allow easy integration into trouble-ticketing and help desk systems, and alert messages can contain customized, specific information to allow corrective action to begin immediately.

   A few examples of the hundreds of built-in service checks:

• Automated interface status detection
• CPU/Fan and other hardware failures
• Web defacement alerts
• Authenticated Web testing
• BGP Peering failure
• SMTP/POP3/IMAP mail
• Telnet/SSH/RLogin remote access methods
• System Temperature
• SCSI and IDA drive or controller status
• Windows File Services
• MS SQL Server
• Arbitrary TCP/UDP port testing

Additional Information

For additional information, contact Netreo to arrange a customized demonstration.

Our Customers Speak Out

"Everyone in IT can now generate reports and understand them effortlessly. Before OmniCenter, only techies could decipher what was going on."
— Sajid Shamim, WesCorp Federal Credit Union
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